Privacy Policy

Last updated: May 14, 2026

At The Basement Carwash, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or booking services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Company

“The Basement Carwash”, referred to as “Company”, “We”, “Us”, or “Our”, refers to:

The Basement Carwash
Carpark, Level B1, 4 Main Lane
Merrylands NSW 2160
Australia

Service

Refers to our website, booking system, mobile application, car wash services, detailing services, loyalty programs, and related offerings.

Personal Data

Any information that identifies or can identify an individual.

Usage Data

Information collected automatically from the use of our services.

Device

Any device used to access our services, including mobile phones, tablets, or computers.

Information We Collect

Personal Information

When using our services, booking appointments, or contacting us, we may collect:

• Full name
• Phone number
• Email address
• Vehicle details
• Billing or payment information
• Booking preferences
• Address or location information (if provided)

Usage Data

We may automatically collect technical information including:

• IP address
• Device type
• Browser type
• Operating system
• App usage statistics
• Diagnostic and crash data
• Booking activity and timestamps

Information Collected Through the App

With your permission, our application may access:

• Camera and photo library for uploading vehicle photos or booking references
• Location information to improve booking convenience and service availability
• Push notifications for booking reminders and service updates

You can disable these permissions anytime in your device settings.

How We Use Your Information

We use collected information to:

• Provide and manage bookings
• Deliver car wash and detailing services
• Improve customer experience
• Send booking confirmations and reminders
• Provide customer support
• Process payments
• Improve app performance and security
• Prevent fraud and unauthorized activity
• Send promotional offers and loyalty rewards where permitted

Sharing of Information

We do not sell your personal information.

We may share information with:

• Payment providers
• Booking and scheduling providers
• Hosting and cloud service providers
• Analytics and performance monitoring providers
• Legal authorities when required by law

All third-party providers are required to protect your data securely.

Data Retention

We retain personal data only as long as necessary to:

• Provide our services
• Maintain booking records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Security of Your Data

We implement commercially reasonable safeguards to protect your information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration

However, no internet transmission or electronic storage method is completely secure.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent
• Opt out of marketing communications

You may contact us anytime regarding your privacy rights.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Analyze website traffic
• Improve user experience

You may disable cookies through your browser settings.

Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, you may contact us:

Website: https://thebasementcarwash.com.au

Email: booking@thebasementcarwash.com.au

The Basement Carwash
Level B1, 4 Main Lane
Merrylands NSW 2160
Australia